About Us
Your Feedback: A Vital Part of Our Journey
Sharing Your Compliments:
Here's how you can share your compliments:
Email:
admin@averleyqwarahealthcare.co.uk
Phone:
+44 (0) 1795483997
In Person:
Speak to any member of our office team.
Making a Complaint:
Here's how to make a complaint:
1. Initial Contact:
Email:
admin@averleyqwarahealthcare.co.uk
Phone:
+44 (0) 1795483997
In Person:
Speak to any member of our office team.
2. Formal Complaint Procedure:
Listen Carefully:
We will take the time to understand your perspective and listen to your concerns.
Investigate Thoroughly:
We will conduct a comprehensive and objective investigation into your complaint.
Take Action:
We will take appropriate action to address your concerns and prevent similar issues from occurring in the future.
Respond Promptly:
We will aim to provide you with a response within a reasonable timeframe.
3. Escalating Your Complaint:
Care Quality Commission (CQC):
The CQC is the independent regulator of health and social care in England. They can investigate complaints about the quality of care provided by registered care providers. You can contact the CQC by phone, email, or through their website:
Address:
Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Tel:
03000 616161
Email:
enquiries@cqc.org.uk
Local Authority:
Local authorities oversee social care in your community. They handle complaints about registered care providers. You can reach them by phone, email, or through their website.
Local Government Ombudsman (LGO):
The LGO investigates complaints about Public Health failings and poor service delivery. The LGO will not consider a complaint unless the organisation complained about has had a chance to respond first. Helpline: 0300 061 0614 (open 8:30am to 5:00pm, Monday to Friday)
Contact local authorities without delay if you have safety concerns about yourself or someone for whom you’re responsible. Reach out to the CQC or local social services as appropriate.
We provide outstanding care and consider your opinion or feedback crucial to our ongoing service improvement.