About Us
Quality Assurance: A Commitment to Excellence
Our Quality Assurance Framework:
Regular Assessments and Reviews:
We assess our services regularly to identify areas needing improvement.
Feedback and Communication:
Clear communication and feedback from all parties are crucial for quality care.
Person-Centred Care:
Every individual is exceptional and merits care that suits their needs.
Regular Training and Professional Development:
We ensure our staff have the skills and knowledge to deliver prime care.
Safety and Compliance:
We ensure our clients' safety by following protocols and doing audits.
Mandatory and Specialised Training:
Mandatory training for staff covers crucial areas like first aid and safeguarding. Specialised training focuses on dementia, mental health, and more.
Assistive Technology:
We use devices that let our clients receive high-quality care. These devices help our clients remain independent.
Continuous Improvement:
We seek ways to boost our services and continually make them better.
Regular Inspections:
Routine inspections by the Care Quality Commission and other regulatory bodies ensures we meet care and compliance standards.
Empathy and Compassion:
We ensure our clients' emotional comfort in providing care with kindness and understanding.
Audits:
We conduct regular internal audits to identify any needed improvements and ensure compliance with standards.
Spot Checks:
We conduct regular internal audits to identify any needed improvements and ensure compliance with standards.
Meetings:
We meet regularly with staff to ensure quality assurance and clear communication.
Appraisals:
We regularly appraise staff to ensure they are capable of providing quality care.